Return Policy

Shipping and delivery policy

Sellers deliver items Egypt-wide using different shipping methods. Our shipping costs are different from seller to another. For larger or overseas orders, please contact us by email at and we will quote a cost. These costs are added to the shopping cart before checkout. Orders are dispatched within 2 business days or less may be more. Shipping times are estimated at between 0–7 business days depending on your location within seller city or no.

Transaction currency

All transactions are processed in Egyptian pound (EGP).

Total costs of the goods and services

Total costs are displayed in the shopping cart and include all taxes and handling charges.

Refund/return policy

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund or exchange where items are faulty, have been wrongly described, or are different from what you purchased on the website within 3 days, remember food and underwear not refundable.

Non-returnable Products. You do not have a right to return, replace or exchange products in respect of:

  1. products that are classified as hazardous materials or use flammable liquids or gases;
  2. products that have been used or damaged by you or are not in the same condition as you received them;
  3. any consumable product which has been used or installed;
  4. products with tampered or missing serial numbers; or
  5. products that fall under specific categories, including food, beverages, household goods, digital books, swimwear, hosiery, underwear, socks, health, contact lenses, hygiene related and personal care products and certain baby products (e.g. tethers, diapers, hygiene tissues, feeding related products) music, video and video games.

For delivered products, we will refund to you the product amount (excluding the amount paid for the original shipping fees) in full plus the cost of return:

Refund Procedure. We will issue a refund to you depending on the method you used for payment, as follows:
  1. if you paid by cash on delivery, we will issue a refund to your wallet; or
  2. if you paid by credit/debit card, you can choose to have a refund by credit/debit card or to your wallet.

Refund Timescale. Your refund will be initiated once your product is received back in our customer fulfilment center and inspected by our team, and the final refund will be received by you as follows:

  1. if the refund is to your credit/debit card, within thirty (30) days from the day on which we receive the product back in our customer fulfilment center;
  2. if your refund is to your wallet, you will receive the refund immediately after your product is received back in our customer fulfilment center and inspected by our team; or
  3. if you have cancelled your order before shipping, an automated refund will be provided back to you.